All completed assignments by Follon & Partners have been executed to the full satisfaction of the client. Below is a selection from our client portfolio. References are available on request.
"Thank you, Patrick Follon! Thanks to your perseverance, clear overview, keen eye for detail, and pleasant way of collaborating, this has become a successful and rewarding project! Highly recommended!" (april 2024)
André van der Linden CIO - Royal FloraHolland
Case studies
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Read our detailed case study on how we approached a specific project assignment.
Training and Certification of Sourcing and Governance Professionals
Companies: Jumbo, GVB, UWV, OGD, KPN, HVO Querido, NTT, Fujitsu, ICT Group, PSA Antwerp, Nationale Politie, Gemeente Rotterdam, IBM, Asics, Provincie Noord-Brabant, Syamic, Valid, CGI, Transfer Solutions, Sherpa, Peercode, Simac, KPMG Meijburg & Co.
In-company training provided at various companies and organizations with the goal and achieved result of further strengthening the sourcing and governance skills within the organization.
IT assessment
Organization: HVC
- Advisory role: Conducting an IT benchmark and assessment of the IT organization.
Sourcing Strategy and Contracting
Organization: Royal FloraHolland
- Advisory role: Renewing the ICT sourcing strategy and further digitalizing and transforming the organization, applications, and infrastructure.
- Executing Project Management on behalf of Royal FloraHolland for the re-contracting of supplier and partner Conclusion.
- Drafting the new agreement together with the core teams of Royal FloraHolland and Conclusion.
>> More info
Sourcing and Program Management Transition
Organization: Jumbo
Various projects:
- Project management for outsourcing and contracting workplace services and Cloud operations to Conclusion;
- Program management - Successfully completed transition program;
- Strengthening Service Integration competencies and implementing operational service integration role (based on SIAM);
- Enhancing the Governance skills and Supplier Management of the IT Management team.
Sourcing, Procurement, Contract, and Supplier Management
Organization: KPMG Meijburg & Co
Various projects:
- Setting up, executing, and professionalizing the IT Contract and Supplier Management function;
- Setting up, executing, and professionalizing the IT Procurement function;
- Developing the IT Sourcing Strategy;
- Executing Program Management for the replacement of Oracle E-Business Suite (supplier selection, contracting, Cloud transition).
Transition of IT Services
Organization: Gemeente Groningen en Fujitsu
Guiding and supporting the Transition and Transformation of IT services from the Municipality of Groningen to Fujitsu. Various projects as part of this T&T:
- Mapping, describing, and documenting the extensive IT service landscape;
- Developing and executing the Service Integration plan and its transition (based on our SIAM methodology);
- Implementing management processes and supporting service management tooling;
- Transition and execution of contract management for 'third parties';
- Training and certification of the T&T team in the SIAM methodology.
Procurement Management and Advisory
Organization: Holland Casino
Various projects:
- Category Management, Sourcing, Procurement, and Contract Management of all IT suppliers (interim role);
- Manager of the program to strengthen partnerships with Holland Casino's key strategic suppliers;
- Contracting international partners and suppliers for the new Holland Casino online gaming proposition.
Professionalizing Business Operations
Organization: IPMA-NL
Advisory assignment executed with the goal and achieved result of further professionalizing the business operations of the Association IPMA-NL. Focus on contract and supplier management.
Professionalizing Service Management
Organization: Wigo4it
Setting up, executing, and professionalizing the Service Management function in the municipal Social Domain within the municipalities of Amsterdam, Rotterdam, Utrecht, and The Hague (G4). Quartermaster within the governance organization with the goal and achieved result of improving service delivery to the G4 and citizens.
IT Strategy Development
Organization: Tele2
Developing a multi-year plan for IT services for Tele2 with the aim of gaining a stronger competitive position.
Tasks: developing a transition plan and designing the governance organization; defining new IT and sourcing strategy. Organizational development of the departments: Application Development and Management, IT Infrastructure, Billing, and Payment System, Service Desk.
Project Management Outsourcing
Organization: Nationale Nederlanden
Achieving IT objectives through offshoring and managing the changes. Objectives: cost reduction, increased flexibility, and operational excellence.
Tasks: defining outsourcing strategy, supplier selection, contracting, setting up supplier management, and developing an outsourcing handbook.
Training for Outsourcing Professionals
Organization: PSA Antwerp
PSA Antwerp increasingly utilizes offshoring of IT services to Asian suppliers. The goal is twofold: responding to the increasing and fluctuating demand of the global business and further improving IT application maintenance. The new collaboration model leads to a new way of working within PSA Antwerp. We provided a training program for IT professionals and managers within PSA Antwerp to optimally prepare for the changes that offshoring IT services entails.
Sourcing Advisory
Organization: Rabo Vastgoedgroep
As the end of the contract term of the existing outsourcing service providers approached, we reassessed the outsourcing strategy and wrote a strategic plan for re-contracting IT services. This plan was subsequently executed.
Program Management Outsourcing and Governance
Organization: Ziggo
Setting up and executing a program to professionalize outsourcing of IT application development. Also includes strengthening the collaboration between Ziggo and supplier Tech Mahindra. Objective of outsourcing: enhancing innovation capacity.
Tasks: managing partners, offshoring, setting up and executing contract and supplier management, and standardizing the application development process.
Read the article, published in Outsource Magazine
Procurement and Governance Organization Advisory
Organization: ING
Developing a request for proposal (RFP) for outsourcing workplace infrastructure, with outsourcing of over 30,000 workstations in an international context.
Special elements:
- Request for the Service Integration role in the RFP;
- Organizational design of the Service Integration role and end-to-end service management processes at both ING and the new supplier.
Sourcing Assessment and Strategy
Organization: KPN
Conducting a sourcing assessment and developing the sourcing strategy. Covers all testing activities and quality management functions within the new Netco division.
Senior Contract and Supplier Management a.i.
Organization: Telegraaf Media Groep
Filling the role of senior contract and supplier manager on an interim basis.
Tasks: Setting up the supplier management function. Managing contract renewal and transitions. Defining outsourcing strategy. Coaching supplier managers and transition managers.
Senior Contract and Supplier Management a.i.
Organization: T-Mobile
Filling the role of senior contract and supplier manager on an interim basis. Part of the MT. Ultimately responsible for contract and supplier management.
Tasks: Setting up governance organization. Outsourcing (offshoring) application development. Managing transition management.
Transitiemanagement
Organization: Alliander en Fujitsu
Rescuing, bringing 'in control,' and successfully completing a transition project from a crisis situation. Concerns the transition and migration of the service desk and connectivity services. Re-transition from outgoing suppliers and setting up the delivery organization at the new ICT service provider Fujitsu.
Read the article, published in Outsource Magazine
Senior Supplier and Contract Management a.i.
Organization: Achmea & Interpolis
Supplier manager on an interim basis as part of the new governance organization. Setting up and ultimately responsible for managing and contract management of the supplier. It involved one of the largest IT outsourcing contracts in the Netherlands in the field of ICT infrastructure.
Senior Product Management a.i.
Organization: Achmea & Interpolis
Filling the role of senior product manager on an interim basis.
Tasks: Setting up the new Product Management department in the new governance organization. Managing external suppliers and service providers.
Senior ICT Project Management
Organization: SIDN
In the role of senior IT project manager, taking over a stranded project for a comprehensive information system, bringing it 'in control,' and successfully completing it.
