We strengthen and professionalize the collaboration between organizations. We do this as follows:

• We establish strong, successful, and sustainable IT sourcing relationships and partnerships.
• We help IT professionals who struggle with (out)sourcing to gain control over the desired outcomes.
• The cornerstone for this is mutual cooperation, trust, and added value for all involved parties.

In this way, we enable organizations and professionals to make this a success themselves.

We achieve this repeatedly through our unique approach and extensive experience.

We build connections and strengthen outsourcing relationships.

If you’re truly honest, you dream of a supplier or a customer that fits you like a glove. A partnership where you work together as true partners:

• Working towards the same goal
• Strengthening each other’s interests
• Learning from mistakes
• Experiencing and evaluating the collaboration as enjoyable and effective

We ensure you gain and maintain control over this. You want professional governance to gain or maintain control over your outsourcing. Whether you are an outsourcer or a supplier, professional governance is the key to well-functioning outsourcing relationships.

We solve pain points sustainably

Outsourcing relationships unfortunately often fail, and you might wonder: could this have been prevented, and if so, how? What can I do to improve the collaboration? Am I stuck with my multi-year contract until the end of its term? Is it wise to switch suppliers, or should I invest in the relationship with my current supplier?

Prevention is better than cure. You want to avoid falling into one of the many pitfalls of the challenging outsourcing practice. We identify these pitfalls and help you avoid them.

Has your supplier or customer relationship become strained? We help you get it back on track and running smoothly.

We know and provide the right intervention for every phase of your outsourcing

Follon & Partners ensures that you are optimally prepared for the outsourcing of your IT. From assessments to selection, contracting, and implementation, and from transition to management and control. We employ internationally proven practices from the International Association for Outsourcing Professionals (IAOP) and Scopism for SIAM.

We focus on planning, time, and quality

Professional governance over the services ensures that your IT services are delivered on time, at the agreed quality, and at acceptable costs. By professionally managing your IT services and IT outsourcing, you and your customer gain a sustainable (competitive) advantage for your organization.

We advise you on strengthening your governance throughout the entire outsourcing cycle. Governance involves continuously and seamlessly aligning the demand and supply sides of your IT services. Your governance staff must be well-equipped for this. We advise you and them on this. If desired, we can temporarily take over governance completely to elevate it to a higher level.

We provide independent, realistic, and tailored advice

Our advice is always tailored to your specific situation, independent, and focused on both the short and long term. Our advice covers all possible phases and areas within outsourcing. Generally, we see the following phases in outsourcing – with our corresponding advisory services:

Strategy and Preparation Phase

• Sourcing Assessment
• Development of an IT sourcing strategy
• Creating a business case for outsourcing

Selection and Contracting Phase

• The supplier selection process
• Negotiation and contracting

Transition and Transformation Phase

• Transition and Transformation management

Service Delivery Phase

• Setting up management
• Improvement processes
• Recovery of strained relationships and conflict management
• Restructuring your governance function

Exit Phase

• Exit processes, in whole or in part
• Re-contracting
• Re-transitions

Would you like to discuss your specific situation?

We would love to share more about our vision on outsourcing. You can always make a non-binding appointment with one of our professionals. Email us at info@follon.nl or call us at +31 627881087.