SIAM Professional training: Hoe implementeer ik Service Integratie?
Do you aspire to be among the best SIAM® professionals in the Netherlands? Are you eager to apply SIAM in practice? Then join our SIAM Professional training.
Only professionals with a strong passion for SIAM can achieve this highly coveted certificate. We were the very first in the Benelux to be certified as SIAM Professionals!
Interested? Read on.
To register or get more information, send an email to training@follon.nl.
Service Integration and Management is a proven practice applicable in any environment where business services are delivered by multiple service providers. SIAM® evolved as organizations transitioned from complete outsourcing to a single supplier to environments with multiple service providers. SIAM addresses the integration challenges associated with these forms of multi-sourcing, ensuring that the client organization receives maximum value from its service providers.
Target audience
This training is aimed at professionals interested in best practices in Service Integration and Management and/or those looking to implement this methodology within their organization. It is particularly suited for professionals already familiar with IT Service Management processes. Additionally, this certification is intended for service providers who want to offer and deliver Service Integration and Management.
Outcomes
After completing this training, you will be able to:
- Design the elements of a SIAM governance framework.
- Analyze the current situation (services, groupings, providers, market).
- Define the key elements of a SIAM strategy.
- Design a detailed SIAM model.
- Plan the SIAM implementation.
- Explain the different scenarios of a SIAM implementation.
- Apply organizational change management.
- Govern, secure, and improve the SIAM ecosystem.
- Apply SIAM practices in practice.
Methodology
Our training is practice-oriented. Participants are asked to prepare by reviewing the theory in advance. We use current examples, case studies, and exercises. We encourage all participants to actively engage in the sessions. By practicing with others, participants can quickly apply the new knowledge and skills in their professional practice. Group assignments are worked on between training days. We thoroughly prepare participants for the exam.
Prerequisites and study load
Participants must hold the SIAM Foundation certificate. The training is conducted at a higher vocational education (HBO) level. The estimated study load outside the course days is approximately 30 to 40 hours, needed for studying course materials, homework assignments, and the business case.
Materials
Participants receive a comprehensive folder with presentations, practical assignments, a case study, a sample exam, and a glossary some time before the training begins. The mandatory study material includes the SIAM Professional Body of Knowledge (English version).
Duration
The training lasts three days, with at least two weeks in between sessions. The exam is scheduled separately. A separate time is also planned for the final presentation.
Exam
The training prepares you for the official SIAM Professional exam by EXIN International. To participate in the exam, you must attend all training days and complete all assignments satisfactorily. The exam is closed-book and consists of 40 multiple-choice questions based on the case study discussed during the training. You need at least 26 correct answers (65%) to pass. The exam lasts 90 minutes and can be taken on paper or online.
Certification
Upon passing the exam, you will receive the SIAM Professional certificate from EXIN. The training and examination are conducted by an EXIN-accredited trainer.
Format
This training is available only as an in-company course. Customization allows for a tailored training program that maximally meets your organization’s needs. For in-company training, we conduct a detailed intake meeting to ensure we deliver the best possible results for you.
Your investment
We are happy to provide a quote.
Location
The training takes place at your location or online via MS Teams.
Terms and conditions
The terms and conditions of Follon & Partners apply to this training.
Registration and more information
To register for this training or to get more information, please email us at training@follon.nl